A leasing agent is responsible for renting out housing properties and assisting tenants throughout the rental process.

Duties of a leasing agent might include:

• Advertising available properties and holding tours for prospective tenants

• Completing lease applications and assisting with verification of application information

• Handle security deposits and rent payments

• Act as key contact to tenants for any questions or concerns

A site manager is responsible for the day-to-day operations of a single property or a Property Owners Association. The site manager forms an essential link between the property’s tenants and residents and the property manager. Charged with responsibility for routine operations, the site manager typically is accountable for:

• Maintenance of the physical plant, ensuring that the property is properly maintained, and routinely inspecting the grounds and equipment to determine if repairs or maintenance are needed

• Dealing with technical operations, such as mechanical and electrical systems

• Marketing and leasing the property, showing vacant space, negotiating, and enforcing the terms of rental or lease agreements

• Tenant and resident relations, including handling requests for repairs and resolving concerns. For this reason, strong communication and people skills are required to perform effectively as a site manager

• Collecting rents and maintaining accurate records of property activity, including income and expenses, which enables the property manager to chart the financial performance of the property

• Supervising site staff, which generally includes maintenance personnel and leasing agents, as well as contractors who may be performing a variety of services at the property

A Portfolio Manager is responsible for overseeing the property/ properties assigned to them and assisting tenants with any needs. If there is a Property Manager onsite, they will assist the property manager with various duties. A Portfolio Manager role may include the following responsibilities:

• Inspecting property conditions and coordinating any necessary maintenance

• Handle all questions and concerns from property tenants

• Holding property tours for prospective tenants and answer any questions about the property

• Develop marketing materials to bring in new tenants

• Report any and all issues to the property manager