Privacy Policy
Last Updated: August 17, 2022
About Us and This Policy
Welcome, and thank you for visiting our website or using our services! When you visit our websites or use our services, you provide and entrust us with personal information that can be used to identify you (which we refer to herein as “your information”).
We understand that your information is important to you, and we take your privacy and data protection concerns seriously. As such, we have created policies that govern and guide our use and protection of your information. Such policies are summarized in this Privacy Policy (this “Policy”).
This Policy describes, among other things, what information we collect from you, how we use and disclose your information and your rights regarding your information. This Policy is applicable to all of our websites and services that link to it.
We update this Policy from time to time. We will indicate the date the last changes were made above. If we determine, at our discretion, changes are significant, we will provide a more detailed notice and may also notify you of such changes via email.
When this Policy mentions “GHM,” “we,” “us,” or “our” it refers to BHGRE Journey BV LLC DBA: Better Homes and Gardens Real Estate Journey.
We hope this Policy answers all of your questions about our treatment and protection of your information, but to the extent, you have further questions regarding this Policy please contact us through the website.
Information We Collect
Information for use of our services: When you create an account or profile in one of our services or otherwise use certain services, you may provide personal identifiers, such as your first name, last name, email address, date of birth, phone number, picture, login password, job title, and function, address or geographical location, and other similar personal information.
Information for identity verification: In connection with (a) creating and maintaining the security of our services, (b) providing background and screening services, (c) fulfilling “know your customer” processes, required for certain payment services, (d) enabling you to make and receive payments, and (e) complying with other various regulatory requirements, you may be required to provide us with information that can be used to verify your identities, such as your social security number, tax identification number, images of your driver's license, government-issued ID, passport, national ID card, birthdate, and other authentication information.
Information for purposes of payment services: To use certain of our payment services, or to make payments to us, you may be required to provide us with financial information, such as your bank account number, online bank account login, and credit card information. We may also capture additional information when you make payments, such as card type, transaction type, and payee information.
Information revealed in our communities: When you participate in our communities (help centers, blogs, forums, etc.), you may choose to disclose and provide many different types of personal information that can be used to identify you, your location, your job function, and more.
Information Provided when you otherwise interact with us: You may provide us with personal information when you fill in forms, respond to surveys, participate in promotions or research opportunities, communicate with our customer service teams, or use other features of our services.
Your business data: While it may not constitute personal information if you use our services, we likely host data you provide us related to your business and obtain other information related to your business, such as your bank account balance and transaction history (“Business Data”). We understand your Business Data is sensitive (and in some instances confidential). As such, we do not access, use or disclose your Business Data except as set forth in the “How We Use Your Information” and “Who We Share Your Information With” Sections of this Policy.
Mobile Phone Number: While on our website, we may collect your phone number to send and receive text messages. We may collect your phone number through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms.
User-Provided Information: Any additional information you provide helps us improve our services and provide better support.
Information collected when using our websites and services
Device information: When you access our websites or services we collect device information that can be used to identify you or your device. These identifiers may include IP address, hardware and software information, browser type, device event information, crash data, cookie data, and the pages you have viewed or engaged with before or after accessing our websites or services.
Activity information: We may collect details about how you use our website or services, such as content accessed, time viewed, and links clicked.
Geo-location information: When you use certain of our services, we may collect information about your precise or approximate location as determined through your IP address, GPS, or nearby devices (Wi-Fi access points, cell towers, etc.).
Cookies and similar technologies: When you visit our websites or services, we use common technology tools to collect and store information, such as web beacons, cookies, pixel tags, local storage (such as browser web storage or application data caches, databases, and server logs). The “Cookie Policy” Section of this Policy provides more information on how we use cookies and similar technology and certain opt-out options.
Information collected from third parties
Background information: We may receive information about you, such as demographic data and criminal and credit history, from our trusted background screening and fraud prevention partners. We collect this information only in accordance with applicable law and, when required, with your consent.
Public information: We may collect information about you from publicly accessible sources, such as information posted about you on the internet, news stories, and information available from governmental entities.
Marketing information: We may collect information about you from our trusted marketing partners who provide us with information about potential customers and partners.
Information we receive from third parties is often combined with information we collect ourselves for the purposes set forth in the “How We Use Your Information” section of this Policy.
Anonymous usage information
We collect certain information provided by different constituencies (you, your customers, your vendors) that interact with our services on an anonymous and aggregated basis. We use industry best practices and state-of-the-art techniques to anonymize and aggregate data.
How We Use Your Information
We do not use or reference your information or Business Data except to provide, improve, develop, and market our services. Some specific examples of how we use your information follow.
Providing our services
Our services perform many functions and provide our customers with many tools. Use of your information and Business Data is essential for these functions. For example, we require the use of your information to validate login credentials, process payments, and conduct checks against databases. We may also use your information to provide customer service. For example, we may send you service or support messages, updates, and account notifications or we may let you know about upcoming changes or improvements to our services. To protect you and comply with our legal obligations, we use your information to detect and prevent fraud, abuse, security incidents, and other harmful activity, verify bank account balances and account ownership, resolve disputes, enforce our terms of service and agreements with third parties, and conduct security investigations and risk assessments. We use you data to: Deliver text messages and updates related to our services, Improve our services and user experience, Respond to your inquiries and provide customer support, Occasionally send promotional messages, offers, or updates, subject to your preferences.
Improving our services
We are constantly improving our services to better serve you. Your information and Business Data is used in connection with such efforts. For example, we may use your information for data analytics and measurement to determine how individuals interact with our services and where we can provide improved or better functionality. We may use your information to assess the capabilities of third-party partners. We may also use your information to engage in research either directly with you or with your customers or other business partners.
Developing new services
We are always looking for new ways to serve you by offering new products and services. Your information and Business Data help us identify and build these products and services in various ways. For example, understanding how some of our customers use AppFolio Property Manager in connection with managing larger portfolios helped us develop AppFolio Property Manager Plus.
Marketing our services
We may also use your information and Business Data to inform you, your users, and your clients of available services we offer, to send you marketing, advertising and other information that we think may be of interest to you. Messages may include promotional offers, alerts, and service-related content. Standard messaging rates may apply.
Who We Share Your Information With
We do not share your information or Business Data with anyone except as is necessary to provide our services or perform tasks on our behalf. We do not and will not sell your information or Business Data. Some examples of when and why we share your information or Business Data follow.
Service providers
We use a variety of third-party service providers to help us provide our services and to perform tasks on our behalf and these third parties may require your information or Business Data for such purposes. For example, service providers may help us: (a) verify your identity or authenticate your identification documents, (b) check information against public databases, (c) conduct background checks, fraud prevention, and risk assessment, (d) perform product development, maintenance and debugging, or (e) provide customer service, payments, or insurance services. We have written agreements with all such third parties and they are not permitted to use your information or Business Data for any purpose other than to deliver the relevant services in a professional manner, and consistent with their legal, regulatory, and other obligations. For clarity, we do not and will not share any personally identifiable or sensitive business information with third parties for unknown reasons.
Legal and regulatory disclosures
We may disclose your information or Business Data to courts, law enforcement, governmental authorities, tax authorities, or third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (a) to comply with our legal obligations, (b) to comply with a valid legal request or to respond to claims asserted against us, (c) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, or (d) to enforce and administer our Terms of Service or other agreements with users. Such disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's interests, or for the purposes of keeping our services secure, preventing harm or crime, enforcing or defending legal rights, or facilitating the collection of taxes.
Sharing with your consent
Where you expressly consent or request, we share your information and Business Data when you authorize a third-party service or website to access your account with us.
Sharing between users
To help facilitate the use of our services among your users, we may need to share certain information with other users that you authorize to access and use your account. For example, account login information and other certain personal information may be visible by all members for purposes of confirming account permissions and users.
Public information
Some of our services let you publish information that is visible or available to the public. For example, if you use our website services, you may elect to include certain of your information or Business Data on websites available to the public at large. Similarly, if you use our premium leads product you post your listings, which include your information, to numerous free and paid listings sites.
Business transfers
If we are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information and Business Data in connection with such transaction or in contemplation of such transaction.
Anonymized data
We aggregate and anonymize certain of your information and Business Data to create industry and scholarly reports, trends, and studies (once again, we use industry best practices and state-of-the-art techniques to anonymize and aggregate data). These reports, trends, and studies may be made available or provided to the public.
Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Opt-Out
You can opt out of our messages at any time by replying "STOP" to a message.
Contact Us
For questions or concerns about your data, please contact us at GHM@BeBetterNWA.com
CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.